Privacy Policy

Effective Date: May 16, 2026

human-expert.help (“the Platform”, “we”, “our”, or “us”) is committed to protecting the privacy of its users and handling personal information in accordance with applicable Australian privacy laws.

This Privacy Policy explains how we collect, use, store, disclose, and protect personal information in connection with the Platform and related Services, in accordance with the Australian Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and other applicable Australian laws and regulations.

By accessing, browsing, or using the Platform or related Services, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy. If you do not agree with any part of this Policy, you must discontinue use of the Platform and Services immediately.

1. Information We Collect

We may collect personal information and certain non-personal data when you access, use, or interact with the Platform and its services.

1.1. Information You Provide to Us

Depending on how you use the Platform, you may voluntarily provide information such as:

Your full name
Contact details, including your email address and telephone number
Payment and billing information (processed securely through authorised payment providers)
Files, instructions, messages, or other materials submitted in connection with our services
Records of correspondence or communications with our customer support team

1.2. Information Collected Automatically

When you access or use human-expert.help, we may automatically collect certain technical and usage information, including:

IP address, browser type, operating system, and device information
Website activity, navigation behaviour, and interaction data
Device identifiers, cookies, and similar tracking technologies
Pages visited, session duration, and usage statistics
Referral information, advertising performance data, and analytics information
Language preferences, time zone settings, and approximate geographic location

This information helps us maintain security, improve website functionality, analyse performance, and enhance the overall user experience.

We do not intentionally collect sensitive information as defined under applicable Australian privacy laws, including information relating to racial or ethnic origin, political opinions, religious beliefs, health information, or other protected categories, unless required by law or provided with your consent.

2. How We Use Your Information

The information collected through human-expert.help may be used for legitimate business, operational, and legal purposes, including to:

Provide, operate, maintain, and improve our services and Platform
Respond to enquiries, provide customer support, and communicate with users
Monitor, analyse, and enhance website functionality, performance, and user experience
Detect, investigate, prevent, and address security incidents, fraudulent activity, or technical issues
Administer the Platform and monitor usage trends and system stability
Notify users about material updates to our Terms, policies, or services
Send administrative communications, service announcements, and promotional content where permitted by applicable law and user preferences

We take reasonable technical and organisational steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

All handling of personal information is carried out in accordance with applicable Australian privacy legislation, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where applicable.

3. Data Retention

Human-Expert.help retains personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including to:

Provide and maintain services and business operations
Comply with legal, taxation, accounting, and regulatory obligations
Resolve disputes and enforce contractual or legal rights
Meet applicable compliance and record-keeping requirements

Where personal information is no longer required, we will take reasonable steps to securely destroy or de-identify the information, unless retention is required or authorised by law.

As a general guideline, inactive user information may be retained for up to 5 years, unless a longer retention period is required under applicable laws or reasonably necessary for legitimate business or compliance purposes.

Users may request access to or deletion of their personal information by contacting us at [email protected]. We will consider such requests in accordance with applicable Australian privacy laws.

Certain information may continue to be retained within secure backup systems, archived records, or legal compliance files where necessary to comply with legal obligations, resolve disputes, prevent fraud, or protect our legitimate interests. Any such retained information will remain subject to appropriate security protections and access controls.

4. Disclosure of Information and Third-Party Service Providers

Human-Expert.help takes reasonable steps to ensure that personal information is handled securely and in accordance with applicable privacy obligations. In certain circumstances, we may disclose personal information to carefully selected third-party service providers where reasonably necessary to operate, maintain, or improve the Platform and related services.

These third parties may include:

Authorised payment processing and invoicing providers
Customer support and communication service providers
Website analytics, security, and system performance providers
Independent contractors, consultants, tutors, or specialists engaged under confidentiality and privacy obligations

We do not sell, rent, or trade personal information to third parties for commercial marketing purposes.

Any disclosure of personal information is limited to what is reasonably necessary for operational purposes, legal compliance, fraud prevention, security management, or service improvement. Third-party providers are expected to handle personal information in accordance with applicable privacy and confidentiality requirements.

5. Information Security and Operational Partners

Human-Expert.help values the privacy and confidentiality of User information and takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Where operationally necessary, we may engage trusted external service providers and business partners to assist with the delivery and maintenance of our services. These may include:

Communication and customer assistance platforms
Secure payment and billing providers
Analytics, hosting, and technical optimisation services
Contractors, advisors, or specialists bound by confidentiality and data protection obligations

We do not provide User information to unrelated third parties for resale or unrelated commercial use.

Any sharing of personal information is conducted solely for legitimate business purposes, compliance with applicable laws and regulations, protection of our legal rights, or improvement of service functionality and user experience.

6. Children’s Privacy

Human-Expert.help does not knowingly collect, use, or disclose personal information from individuals under 18 years of age.

If we become aware that personal information has been provided by a minor without appropriate authorisation or where such collection is not permitted by law, we will take reasonable steps to delete or de-identify the information as soon as practicable.

Parents, guardians, or other individuals who believe that a minor may have provided personal information through the Platform may contact us to request investigation or removal of the relevant information.

7. Overseas Disclosure and International Data Transfers

Human-Expert.help may engage service providers, contractors, or business partners located in Australia or overseas for the purposes of operating, maintaining, securing, or improving the Platform and related services.

As a result, personal information may be transferred to, stored in, or processed in jurisdictions outside Australia.

Where we disclose personal information to overseas recipients, we take reasonable steps to ensure that such recipients handle the information in a manner consistent with applicable Australian privacy obligations, including by:

Limiting access to authorised personnel and service providers only
Engaging providers that maintain appropriate technical and organisational security measures
Implementing contractual confidentiality and data protection obligations where appropriate
Assessing providers for compliance with recognised privacy and security standards

While we take reasonable measures to protect personal information, users acknowledge that overseas jurisdictions may have different privacy laws and regulatory protections.

8. Disclosure of Personal Information

Human-Expert.help does not sell, rent, or trade personal information to third parties for unrelated commercial purposes.

We may disclose personal information where reasonably necessary for legitimate business, operational, or legal purposes, including to:

Payment processors, hosting providers, cloud storage providers, and technical support services
Analytics, security, and advertising platforms, including services such as Google Ads and related technologies
Contractors, consultants, and professional advisors engaged under confidentiality obligations
Government authorities, regulators, courts, or law enforcement agencies where required or authorised by law

Any disclosure of personal information is limited to what is reasonably necessary for the relevant purpose and subject to appropriate confidentiality and security measures.

All handling of personal information is carried out in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where applicable.

9. Changes to This Privacy Policy

We may amend or update this Privacy Policy from time to time to reflect changes in our business practices, legal obligations, operational requirements, or technological developments.

The most current version of this Privacy Policy will always be published on the Platform and will display the updated “Effective Date”.

By continuing to access or use the Platform after any revised Privacy Policy becomes effective, users acknowledge and accept the updated terms.

10. Contact Information

If you have any questions, concerns, complaints, or requests relating to this Privacy Policy or our handling of personal information, you may contact us using the details provided below:

Email: [email protected]